§ SUPPORT

Support.

Something not working, or a question about an order? Here is how to reach a person.

LAST UPDATED SEPTEMBER 2, 2026

Email us

Write to hello@getknect.app. Tell us your handle and, if it is about an order or a booking, the order number. We answer every message.

Common things

AN ORDER IS WRONG OR DID NOT ARRIVE

Open the order from Orders and use the shop's contact details, or write to us and we will step in. Refunds are issued to the original card.

A BOOKING NEEDS TO MOVE OR CANCEL

Open it from Bookings. Cancelling within the shop's window refunds the deposit automatically.

THE CIVIC SECTION IS LOCKED

It opens once your address is verified, which proves you live in the city. Start that from your profile.

I AM A BUSINESS OR A CREATOR

Your dashboard is at the Manage entry in the app. Write to us if you need an account moved, merged, or closed.

DELETE MY ACCOUNT

In the iPhone or Android app, open your profile, then Settings, then Delete account. It takes effect right away. You can also ask at the address above and we will delete it for you. Cancel any memberships first.

PRIVACY REQUESTS AND OPTING OUT

Use Your Privacy Choices (linked below) to opt out of targeted ads, or write to us to see, correct, export or delete your information.

Reporting something

Every post, review, and profile has a report action. Reports go to moderators, not to the person you reported. If something is urgent or involves someone's safety, email us and put URGENT in the subject.

Privacy

How we handle your information is set out in the privacy policy. To opt out of targeted ads, use your privacy choices. The rules for using Knect are in the terms and the community guidelines.